City of Mountain View
E-Bike Incentive Program

Program Overview

The City of Mountain View has partnered with FORWARD to administer a rebate program for E-Bicycles. The main goals of this program are to support underserved communities while also reducing the city’s overall carbon footprint 

If you need help with this online application, please email us at or call us at 1-855-582-3973.

If you need a reasonable accommodation to complete the application due to a disability, please reach out to
 1-xxx-xxx-xxxx or contact a local partner from the list below for assistance.

Eligibility Requirements

Individuals must meet the following eligibility requirements:

  • The applicant’s home address must be a Mountain View address. For applicants in fixed housing, proof of residency (e.g., driver’s license, car registration, rental agreement, utility bill, bank statement, etc.) is required.
  • For applicants not currently in fixed housing, proof of Mountain View residency can include a letter on letterhead from a homeless shelter or nonprofit safety-net human services provider serving Mountain View or students covered by the McKinney-Vento Act. 

It is limited to one rebate per individual and one per household, as defined by the Applicant’s name and home address listed in the application.

Rebates are only available to income-qualifying residents, defined as up to 80% of Area Median Income (AMI). Income verification or proof of current enrollment in a qualifying program is required. 

Santa Clara County
Household Size80% AMI

Required Documents

The following documents will be used to verify the above eligibility:

Some examples of what considered proof of income goes here.

Example of what considered evidence to show pattern of rent payment.

You can store documents in your profile so that you can easily find them to include in your applications. These file formats are supported: .doc, .docx, .gif, .jpeg, .jpg, .pdf, .png, .xls, and .xlsx

Frequently Asked Questions

FORWARD has extensive experience administering rental assistance programs across the nation and can process applications at scale, prevent fraud, securely process payments, and provide reporting that meets Treasury requirements.

  1. Applicants must apply the FORWARD
  2. Applications will be reviewed by FORWARD, which will notify the Applicant if the application is approved, denied, or incomplete via email.
  3. If approved, FORWARD will provide a digital voucher, which can be redeemed at a participating bike shop.

Rebates are available on a first-come, first-served basis based on the submittal date of either the Pre-Purchase Voucher or Post-Purchase Rebate application while funds last.

 Rebates are only to be used by the Applicant and cannot be transferred.

To be considered complete, the Pre-Purchase Voucher and/or Post-Purchase Rebate application must be submitted online E-bike Program website with all required information, including the applicant’s name, home address, contact information, supporting documentation, etc.

The amount of the rebate will not exceed 100% of the total purchase price of an E-bike (including sales tax) or $1500, whichever is less.

No. The amount of the rebate will be determined by multiple factors, to be at most $1500. 

  • A qualifying E-bike covered by this Program must be a bicycle equipped with fully operable pedals and an electric motor of less than 750 watts, as defined in Section 312.5 of the California Vehicle Code. All classes (Class 1, Class 2, and Class 3) are eligible.
  • E-bikes must be new.
  • The purchase price (excluding sales tax) of the E-bike must be less than $1,800, before any incentives are applied.
  • Assembly fees, if available, can be included in the total purchase price of the E-bike.

E-bike conversion kits, scooters, and mopeds are not eligible. Accessories, bike locks, helmets, etc. are not suitable.

FORWARD Online Application Tutorials

FORWARD Online Application Tutorials

3 Videos

Program Partners

[Customer] and FORWARD are partnering with the following local community organizations to help you apply to the [Program Name]. Connect with any of our partners below to receive assistance: 

Partner Org Name
Phone Number

Partner Org Name
Phone Number

Partner Org Name
Phone Number

Partner Org Name
Phone Number

FORWARD is administering the E-Bike Rebate Program on behalf of the City of Mountain View. 

FORWARD is the leading Integrated Program Administration solution that incorporates all essential components, people and technology into a single streamlined workflow to effectively, securely, and equitably administer critical resources to help communities thrive.