New York State
COVID-19 Capital Cost Tax Credit Program

Yes.

The FORWARD Technical Support will be provided by phone and/or email to applicants with questions related to the FORWARD platform where the New York State COVID-19 Capital Cost Tax Credit Program online application is housed.

For technical support, call (855) 582-FWRD 3973 or email NYtaxcredit@livestories.zendesk.com. The hours for the support line are as follows: 8:00 AM – 6:00 PM Monday-Friday.

New York State has partnered with FORWARD to manage the application process and distribute awards. FORWARD is a Washington state technology company that powers the FORWARD application portal. FORWARD offers application services for programs such as this nationwide.

You will need to provide proof of expenses in a form and manner prescribed by ESD showing that qualified expenses claimed in the application were paid on or before March 31, 2023.

For purposes of this Program, paid shall mean that the vendor of any item or items indicated in paragraph 9 above has received payment for such item or items from the applicant.

Proof of expenses may include an original invoice, legible photocopy thereof, or other record, or some combination thereof, identifying the qualified expense paid by the applicant.

Supporting documents provided as proof of expense should identify the payee, the amount paid, proof of payment, the date incurred, and include a description of the item purchased or service received that shows the amount was for a qualified expense. Documents for expenses may include the following:

• Canceled checks or other documents reflecting proof of payment/electronic funds transferred
• Cash register tape receipts
• Account statements
• Credit card receipts and statements
• Invoices showing the bill was paid
• A combination of supporting documents may be needed to substantiate all elements of an expense.

Copies of the documents must be uploaded at time of application. An application will not be considered complete and approved without all the necessary supporting documentation uploaded.

All file uploads are secure and protected.

Proof of expense will be required for every expense item over $1,000. A random sample of items less than $1,000 will be selected and proof of expense required for the selected items.